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Privacy Policy
How we collect, use, store, and protect your personal information.
1. Introduction
The Live-in Care Agency ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and safeguard information when you use our website or services.
2. Information we collect
We may collect the following types of personal information:
- Name, address, email address, and telephone number
- Details about care needs and medical conditions (with your consent)
- Financial information relevant to funding assessments
- Information provided in forms, emails, or phone calls
- Website usage data through cookies and analytics tools
3. How we use your information
We use personal information to:
- Assess care needs and arrange appropriate care services
- Match carers to clients
- Communicate with you about our services
- Process payments and manage accounts
- Comply with legal and regulatory obligations
- Improve our services and website
4. Data sharing
We do not sell your personal information. We may share it with carers (to provide your care), healthcare professionals (with your consent), regulatory bodies (as required by law), and trusted service providers who help us operate our business (under strict data processing agreements).
5. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Your rights
Under the UK GDPR, you have the right to access, rectify, erase, restrict processing, port your data, and object to processing. To exercise these rights, contact us at privacy@theliveincareagency.co.uk.
7. Contact us
For questions about this policy, contact our Data Protection Officer at privacy@theliveincareagency.co.uk or call 0800 368 8558.
Last updated: February 2025
Related pages
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Everything you need to know about how live-in care works.
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Cost Calculator
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Funding Your Care
Understand NHS funding, local authority support and self-funding.
Meet Our Carers
Learn about the dedicated professionals who provide our care.
Our Care Services
Explore the full range of live-in care services we offer.
What families say about us
The Live-in Care Agency is powered by Live-in Care Direct. These are reviews families have left for Live-in Care Direct on Trustpilot and Google - follow the links to read them all.
"We recently booked a carer for a fortnight at short notice. My carer Sharon has been absolutely superb providing the exact level of care I needed. She is also a good cook too. They are very well organised. We made the right choice."
"Urgent live-in care needed in Devon for elderly mom having been let down by another agency. Response from Jason was compassionate and effective — live-in carer in place the next day, arranged in just 3 hours. Thank you so much."
"Jason makes our lives as a family caring for my mother with Alzheimer's so easy. He creates a family for my mother by his choice of carers and we have consistency of care. He listens to our concerns and overcomes them. This agency is to be highly recommended."
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